CA Judicial Council: Appellate Courts Resource Center

CA Judicial Council: Appellate Courts Resource Center

A public-facing resource center for self-represented appellants, respondents, and educators

Monarch Media worked with the California Judicial Council on a complete overhaul and redesign of their self-help appeals website. The goals of the site were to educate the general public, as well as self-represented appellants and respondents about the appeals process, and to provide them the tools necessary to navigate the appeals process on their own.

To support the courts’ objectives, Monarch Media provided services including user analysis, information architecture, UI/UX design, instructional design, content development, video production, graphic design, and programming. The solution included a WordPress CMS installation on Azure Government Cloud, with Adobe AEM and QnAMaker.ai integrations. The site represents about 40 pages of content, with an additional 30 interactive forms. The content was developed in both Spanish and English to support the client’s bilingual needs. The site utilized innovative features such as an automated chatbot, form creation using natural language questions and a PDF export. We developed a data schema to minimize repetitive data across multiple forms, and throughout the article content we integrated glossary terms as contextual tooltips.

Since the users on the site had different levels of learning objectives, we created the site with multiple levels of interconnected educational content. The first level was a high-level timeline overview that provided a broad understanding of the steps of an appeal for people simply looking to understand the process, then drilled into deeper articles that went into details about each step, while providing practical resources for people actively involved in the appeal process.

Follow the link below to experience the solution: California Appellate Courts Self-Help Resource Center

If you would like to learn more about this initiative, or if you have a similar solution that you’d like help with, please contact us.

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