SFDPH: Course on Sexual Orientation and Gender Identity
Training staff about Sexual Orientation and Gender Identity in order to provide better care
Monarch Media was chosen to work with San Francisco’s Department of Public Health to create a course on sexual orientation and gender identity. The goal of the course was to educate staff so that they were able to respond to, and work with patients who do not fit into the typical binary gender categories. The course needed to address very sensitive issues and help normalize the conversation about sexual orientation and gender diversity among staff, and in the department of public health. Most importantly, it needed to provide SFDPH staff with the language, tools, and resources needed to support them in appropriately asking patients and clients about their identities, and using that information to provide better care.
To support SFDPH’s goals Monarch’s instructional designers began by breaking down common terminology for the learners, and helped walk them through how to create a welcoming environment for their patients, as well as how to collect the information they needed to support their patient. We further custom tailored the course based on the learner’s role in the health care environment (front-office staff, clinicians, or other staff members) and provided them interactive role-play scenarios that were relevant to each learner’s role.
Follow the link below to experience how Monarch Media’s custom solution aided San Francisco’s Department of Public Health respond and work with patients who do not fit into the typical binary gender categories.
If you would like to learn more about this initiative, or if you have a similar solution that you’d like us to help you implement, please contact us. We love to help.